Notice
Application Period Rolling basis
How to Apply Through the job site link below
Hiring Process Application Review > Interview > Job Offer
Candidates hired through this job posting will undergo a 3-month probationary period (contract basis), and regular employment will be determined through a probation evaluation.
Korean Job description Click!Key Responsibilities
Customer Service Representive help to quickly and accurately identify and respond to global customer inquiries and requirements, as well as improve customer expericence
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Monitor overseas customer questions and answers
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Examine and develop effective customer service manual
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Team management and manage CS indicators
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Maintain and manage key(royal) customer relationships
Requirements
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Bachelor or equivalent degree required
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Native level English to communicate with clients speaking English and intermediate Korean to communicate internally
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Effective and clear communication skills and a positive and empathetic attitude.
Preferred Qualifications
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Proficiency in Japanese or Spanish
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Strong understanding of logistics and customs clearance operations
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Experience in global customer service
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Experience in managing small teams
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Excellent writing skills